At PerfumeAura, customer satisfaction is our priority. We take great care in packaging and delivering every order. Please review our Return, Refund & Cancellation Policy before making a purch
Return Policy
As perfumes are personal care and hygiene products, returns are not accepted once a product has been delivered, opened, or used.
Returns or replacements are accepted only under the following circumstances:
- Product received is damaged or broken.
- Product has leaked during transit.
- Incorrect product was delivered.
- Items are missing from your order.
Important
- Return or replacement requests must be submitted within 24–48 hours of receiving your order.
- All requests are subject to verification by our customer support team.
- Proof of purchase and supporting photographs or videos may be required.
Please Note
- Our fragrances are carefully selected and packaged to maintain the highest quality.
- Products damaged due to improper handling, misuse, or negligence are not eligible for return or replacement.
- Individual fragrance preferences, skin sensitivity, or allergic reactions are not considered valid reasons for returns or refunds.
- We recommend performing a patch test before regular use.
Refund Policy
Refunds are available only for approved claims involving:
- Damaged or broken products.
- Leakage during transit.
- Incorrect product received.
- Missing items in your order.
To Process a Refund
Please provide:
- An unboxing video showing the package being opened.
- Clear images of the damaged, leaking, or incorrect product.
- Your order number and purchase details.
After verification, eligible refunds will be processed using the original payment method whenever possible.
Additional Guidelines
- If the package appears tampered with or visibly damaged, please refuse delivery and contact us immediately.
- If your order is marked as delivered but has not been received, notify our support team within 3 days of the delivery date.
- Claims submitted after the specified time frame may not be eligible for replacement or refund.
- Shipping charges and any applicable taxes are generally non-refundable unless the error occurred on our part.
Refund Timeline
- Refunds are processed after successful verification and approval.
- Approved refunds are typically completed within 7–15 business days, depending on your payment method and banking provider.
- You will receive a confirmation email or message once your refund has been initiated.
Cancellation Policy
- Orders may be cancelled only before they are dispatched.
- Once an order has been shipped, it cannot be cancelled.
- For prepaid orders returned due to refusal of delivery or an incorrect shipping address provided by the customer, any eligible refund will be processed only after the returned package is received and inspected.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team.
PerfumeAura
📞 Phone: +1 (720) 819-7270
✉️ Email: support@perfumeaura.co
📍 Address:
Building No. 9, 13th Floor
WeWork, K Raheja Mindspace IT Park
Survey No. 64, Madhapur
HITEC City, Hyderabad, Telangana – 500081
India
