At PerfumeAura, we are committed to delivering your favourite fragrances safely and efficiently. We partner with trusted courier services to ensure your orders reach you in excellent condition and within the estimated delivery time
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is confirmed, you will receive an order confirmation email.
- After your order has been dispatched, you will receive a shipping confirmation along with tracking details.
Estimated Delivery Time
- Within India: Delivery typically takes 3–7 business days after order confirmation.
- Delivery times may vary depending on your location and courier service availability.
- Unexpected delays due to weather conditions, natural disasters, public holidays, or courier-related issues may affect delivery schedules.
Delivery Hours
- Deliveries are generally made between 9:00 AM and 8:00 PM, Monday to Saturday.
- A signature may be required upon delivery.
- If you are unavailable, please ensure that a family member, colleague, or authorised person is available to receive the package.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can use the tracking details to monitor the status of your shipment until delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item:
- Do not use the damaged product.
- Contact our customer support within 48 hours of receiving your order.
- Provide your order number along with clear photographs of the package and product.
- After verification, we will arrange a replacement or refund if your request meets our policy requirements.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Shipping costs may vary depending on:
- Delivery location
- Package size and weight
- Shipping method selected
Important Information
- Please ensure that your shipping address and contact details are accurate when placing your order.
- PerfumeAura is not responsible for delays caused by incorrect shipping information provided by the customer.
- We are not liable for packages received and signed for by another person at the delivery address.
- Once the package has been marked as delivered by the courier, responsibility for the shipment transfers to the recipient.
Need Help?
If you have any questions regarding shipping or your order, please contact our customer support team.
PerfumeAura
📞 Phone: +1 (720) 819-7270
✉️ Email: support@perfumeaura.co
📍 Address:
Building No. 9, 13th Floor
WeWork, K Raheja Mindspace IT Park
Survey No. 64, Madhapur
HITEC City, Hyderabad, Telangana – 500081
India
